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COVID19 ANNOUNCMENT 

Due to the ongoing global situation we are facing as a result of COVID19, please understand that your order could be delayed.

 

Australia Post is under a lot of pressure due to a huge increase in online sales and some people have experienced postage delays of up to several weeks, international orders are even more likely to be delayed.

 

If you are concerned and want extra peace of mind, I can give you a quote for registered post so you can track your letter or parcel. Apparel and large orders are automatically posted with tracking.

 

SHIPPING

How much does shipping cost?

The postage cost for your order will be calculated based on weight and your location and this cost is displayed at checkout.

 

Do you offer free shipping?

Yes! Orders within Australia that are over $80 qualify for free shipping.

 

Do you ship internationally?

Yes! However please note that I do not accept returns or exchanges on international orders due to a change of mind purchase so please shop mindfully. I am also not liable for any customs duties or fees you incur on your order.

 

Please be aware that your order may take longer to arrive due to custom delays. There may be further delays currently due to the ongoing COVID19 situation so please be patient.

 

How long will it take to receive my order?

Smaller physical items in most cases will be posted the next business day. Larger parcels that need to be taken directly to the post office will be dispatched within 2-3 business days after your order is placed. During times of high order volume there may be a delay in posting your order but I’ll do my best to notify you of this ASAP.

 

Orders will be sent within Australia either by letter or regular post parcel depending on the order size. Once posted it will take on average 2-6 business days to get to you depending on your location. (Will likely be longer currently due the impact of COVID19.)

 

Items will be sent internationally via economy air post. Depending on your country your order will arrive within 6 - 14 business days on average, however some countries may take longer. (Due to COVID19 delays are to be expected)

 

If you require your item ASAP, please send me a message via the contact page and I will give you a quote for express shipping options.

 

Do you offer local pickup?

Yes! If you are in the Rockingham WA area, you are more than welcome to come and collect your order to save on postage. I'm in Port Kennedy and orders are available to collect from 11am-4pm Wednesdays - Saturdays, unless otherwise notified.

Are your packaging and shipping materials eco-friendly?

Yes! All of my packaging/ shipping materials are recycled, recyclable or compostable:

  • Business cards and thank you cards are printed on 100% recycled paper with eco-friendly inks.

 

  • Do not bend stickers, return address and branding stickers are FSC certified, printed with soy inks and can be recycled or composted.

 

  • Envelopes are all 100% recycled. If there’s a backing board in the envelope with your order, that's also 100% recycled.

 

  • The backing cards behind the clay pins are printed on 100% with eco-friendly inks.

 

  • The cello bags that are used to protect your items from rain damage are made from natural cellulose and can be composted. Please note that the cello bag used for art prints are not currently compostable due to me ordering the wrong ones but can be recycled through a plastic recycling program. When I run out of the ones I have, I’ll be ordering compostable ones next time :) 

 

  • The mailers that are used for posting your t-shirts is plastic-free and can be composted. The shipping label is printed on FSC certified label paper.

 

RETURNS AND EXCHANGES

Can I get a refund or exchange on my order?

If you need a refund or exchange on your order due to a change of mind, I can provide this (Australia only) but the return shipping costs will be on you and the original cost of your shipping will not be refunded. I will only accept returns if it’s within 30 days of your purchase and the item is in as new condition. If your request for a refund or replacement is due to a fault in your order, then I will provide this at no added cost to you.

 

If you live outside of Australia I do not currently accept returns or exchanges due to change of mind but I will provide a refund if there's a fault with your order.

 

Can I get a refund on digital orders?

I do not offer refunds on digital products so please be mindful of this when you make your purchase. Printable products will clearly be stated as a digital download in the item description. If you do have any issues with your order, please send me a message via the contact page and I’d be happy to help you sort it out.

 

Can I cancel or amend my order?

You can cancel your order, provided you contact me before I dispatch your order. Please send me a message via the contact page ASAP if you need to cancel your order. I am unable to amend orders after they have been placed so please make sure you add the correct items to your cart.

 

What if I provide the wrong information for my order?

If you provide any incorrect information during checkout, such as a wrong delivery address, please send me a message via the contact page ASAP to notify me of this. If you don’t notify me before I dispatch your order it could be returned to sender or delivered to the wrong address and I will not be held liable for this.

 

PAYMENT

What payment methods do you accept?

I accept payment via PayPal, Afterpay, Klarna and debit or credit card via Stripe. This includes Visa, MasterCard and American Express.

 

PRINTABLE PLANNERS

How do I download my digital product files?

Once you've completed your order, you will receive a confirmation email containing a link to download your product. This link is valid for 30 days. If you require the download link after the 30 day period, please send me a message via the contact page with your order number and I can resend the link to you.

 

What paper should I print my products on?

For most planners, standard 80gsm printing paper should be just fine. For planners with a large print area, such as the big cats planner range, 100 to 150gsm paper is recommended to avoid buckling when printing.

 

Why is my planner printing a different colour than it looks on screen?

Colours will not print exactly as they appear on screen but the difference should be pretty minor. However, this will depend on your screen calibration and your printer.

 

What paper size are your planners?

Most planners include A4 and US letter sizes with your purchase. The size of your planner will be stated in the item description.

 

Can I get a refund on digital orders?

I do not offer refunds on digital products so please be mindful of this when you make your purchase. Printable products will clearly be stated as a digital download in the item description. If you do have any issues with your order, please send me a message via the contact page and I’d be happy to help you sort it out.

 

COMMISSIONS

Can I get a custom planner or a commissioned illustration?

I am currently open for commissions and I would love to work with you on your next project! Please send me a message via the contact page or at talia@jasperandpud.com with details of your design or illustration needs and your budget and I’ll let you know if I’m the right fit for your project.

 

How can I see more of your work?

My folio page and instagram account are the best places to see my illustrations and designs.

 

OTHER

How can I contact you?

You can send me a message via the contact page or send me an email at talia@jasperandpud.com.

 

Do you make your products yourself?

All of my products are 100% designed by me. However I only have a teeny studio space and don’t have the room to house equipment in order to make most products myself. This is why I started out selling printables! So because of this most of my physical products are manufactured by one of my printing partners and the company that produced the product will be stated on the product page. All clay products are handmade by me.

 

Are your products eco-friendly?

I always try my best to ensure that my products are as kind to the environment as possible and when I’m launching a new product I do my research to find the most eco-friendly option while still being able to provide the product at a reasonable cost to you. Any environmental information I have about a product will be stated on the product page.

FAQ